BELLEVUE — Puget Sound Energy is urging customers to prepare for winter storms and potential power outages as colder weather approaches, while outlining ongoing efforts to strengthen its electrical infrastructure and improve service reliability.
The utility said Thursday, Oct. 29, that strong winds, heavy rainfall, freezing temperatures and snow can damage electrical infrastructure and disrupt service throughout the Pacific Northwest. Customers are encouraged to assemble emergency supplies, develop preparedness plans and take precautions before severe weather arrives.
PSE said it invests millions of dollars annually in maintenance, vegetation management and infrastructure improvements intended to reduce outages and improve the reliability of its electrical system.
In 2025, utility crews inspected more than 30,000 poles across 27,000 miles of power lines, completed 20 substation reliability projects and replaced 104 miles of aging electrical cable.
“As we prepare for winter, our teams are ready to respond when weather-related outages occur,” said Ryan Murphy, vice president of Gas and Electric Operations. “Investments in maintenance, vegetation management, grid modernization and infrastructure upgrades are helping us build a stronger, more resilient energy system for our customers.”
Despite those improvements, PSE cautioned that severe storms can still interrupt electrical service. Depending on weather conditions and the extent of infrastructure damage, outages may last several hours or longer.
The utility recommends keeping emergency supplies at home and in vehicles, including flashlights, extra batteries, nonperishable food and battery-powered or hand-crank radios. Customers should also charge cellphones and portable battery packs before storms arrive.
During outages, customers should limit opening refrigerators and freezers to preserve cold temperatures. PSE also recommends unplugging appliances and sensitive electronics to prevent potential damage or circuit overloads when electricity is restored. Leaving one light switched on can help residents determine when service returns.
Customers can report outages, check restoration progress and view estimated repair times through the myPSE mobile app or the utility’s outage map at pse.com/outagemap.
PSE also emphasized electrical and carbon monoxide safety during storms.
Residents should remain at least 35 feet away from downed power lines, which may still be energized. Downed lines and other electrical hazards can be reported to PSE at 1-888-225-5773 or to 911.
The utility warned against using outdoor grills, charcoal or natural gas ranges to heat indoor spaces because of the risk of carbon monoxide poisoning. Portable generators should never be operated indoors or in enclosed areas.
Portable heaters should be kept away from furniture, curtains and other flammable materials. Flashlights are recommended instead of candles for emergency lighting.
In addition to storm preparations, PSE is encouraging customers to consider energy-efficiency improvements as heating demands increase during colder months.
The utility offers rebates for qualifying energy-efficient appliances and home upgrades, along with financial assistance programs for eligible customers. Information about rebates is available at pse.com/rebates, while assistance program details can be found at PSE.com/GetHelp.
Customers can also find information about programs designed to reduce electricity use during periods of high demand at PSE.com/flex.
The announcement comes ahead of the return to standard time Sunday, Nov. 1, when clocks will move back one hour at 2 a.m.
Additional storm preparation guidance and power restoration information are available at pse.com/en/pages/storm.
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